Privacy Policy

In Europe and in Spain, there are data protection laws designed to protect your personal information that are mandatory for our entity.

Therefore, it is very important for us that you fully understand what we are going to do with the personal data we ask from you.

Thus, we will be transparent and give you control of your data, with simple language and clear options that will allow you to decide what we will do with your personal information.

Please, if you have any doubts after reading this information, do not hesitate to ask us.

Thank you very much for your cooperation.

Who are we?

We are at your disposal, do not hesitate to contact us.

What will we use your data for?

Generally, your personal data will be used to relate to you and provide you with our services.

They may also be used for other activities, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal data is necessary for us to relate to you and provide our services. In this sense, we will provide you with a series of checkboxes that will allow you to decide clearly and simply about the use of your personal information.

Who will know the information we ask from you?

Generally, only the personnel of our entity who are duly authorized may have knowledge of the information we ask from you.

Similarly, those entities that need to have access to it in order to provide our services may also have knowledge of your personal information. For example, our bank will know your details if the payment of our services is made through a card or bank transfer.

Also, those public or private entities to which we are obliged to provide your personal data due to the compliance with any law will have knowledge of your information. For example, the Tax Law requires providing the Tax Agency with certain information on economic operations that exceed a certain amount.

In the event that, apart from the aforementioned cases, we need to disclose your personal information to other entities, we will previously ask for your permission through clear options that will allow you to decide in this respect.

How will we protect your data?

We will protect your data with effective security measures based on the risks involved in the use of your information.

For this, our entity has approved a Data Protection Policy and annual audits and controls are carried out to ensure that your personal data are secure at all times.

Will we send your data to other countries?

There are countries in the world that are safe for your data and others that are not so much. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from the point of view of data protection.

In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission beforehand and apply effective security measures that reduce the risks of sending your personal information to another country.

How long will we keep your data?

We will keep your data for the duration of our relationship and as long as the laws require us. Once the applicable legal deadlines have ended, we will proceed to safely and environmentally friendly delete them.

What are your data protection rights?

At any time you can contact us to find out what information we have about you, correct it if it is incorrect, and delete it once our relationship has ended, if that is legally possible.

You also have the right to request the transfer of your information to another entity. This right is known as "portability" and can be useful in certain situations.

To request any of these rights, you must make a written request to our address, along with a photocopy of your ID, to identify you.

In the offices of our entity, we have specific forms to request these rights, and we offer our help to complete them.

To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind later?

You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were interested in receiving advertising for our products or services in the past but no longer wish to receive further advertising, you can let us know through the opposition to processing form available at the offices of our entity.

If you believe that your rights have been neglected, where can you file a complaint?

If you believe that your rights have been neglected by our entity, you can file a complaint with the Spanish Data Protection Agency, through the following means:

• Electronic office: www.agpd.es
• Postal address: Spanish Data Protection Agency C/ Jorge Juan 6, 28001 - Madrid
• By telephone: 901 100 099 - 91 266 35 17

Filing a complaint with the Spanish Data Protection Agency does not entail any cost and does not require the assistance of a lawyer or solicitor.

Will we create profiles about you?

Our policy is not to create profiles about the users of our services.

However, there may be situations in which, for the purpose of providing service, commercial or other types, we need to create information profiles about you. An example could be the use of your purchase or service history to offer you products or services tailored to your tastes or needs.

In such a case, we will apply effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained. If, however, we need to use your data for activities other than those, we will always ask for your permission beforehand through clear options that will allow you to decide about it.